Q: When does the promotion start and end?
A: The promotional period commences on Saturday 17th October 2009 and concludes on Monday 1st February 2010.

Q: How long do I have to complete my claim form?
A: You must mail in your claim form and original receipt within 21 days from the date of purchase and no later than 01/02/10. We will check dated post stamps on envelopes and any claims that do not comply will not be validated. 

Q: How many bonus gifts are available?
A: There is an unlimited number 12 months Quickflix online Blu-ray & DVD rental vouchers.  Every valid claim that is made according to the terms & conditions will receive the bonus.

Q: What model numbers do I have to purchase to claim the bonus gift?
A:  The participating model numbers are SC-BT200, SC-BT207W and SC-BT105W.

Q. Where can I purchase Panasonic Blu-ray Home Theatre Systems?
A: Panasonic Blu-ray Home Theatre Systems are available from all leading consumer electronics retailers. To locate a retailer near you please click here.

Q: Is this offer valid for the Panasonic Blu-ray Home Theatre System I bought
on the internet? (e.g. eBay)
A: Purchases of participating products via eBay or similar online third party internet websites are excluded from this offer. Only purchases from authorised Panasonic retailers are included. Please click here to view the list of participating retailers.

Q: How do I lodge a claim for the bonus gift?
A: STEP 1: Complete the claim form on this website.
STEP 2: Once complete, print your claim form out and mail it in to the address below. Please ensure you attach your original receipt. Your paperwork must be posted to the below address within 21 days of purchase (post stamp dates will be checked).

Please mail to:
Panasonic Blu-ray Bonus Offer
PO Box 431,
Brookvale NSW 2100

You will receive email correspondence once we have received your paperwork. Please allow 2 weeks for your paperwork to be received and processed.

Q: How do I locate my serial number?
A: The serial number can be found on the back of the main unit itself. The serial number is made up of 2 letters/1 number/2 letters/7 numbers.

Q: My retailer does not currently have the Blu-ray Home Theatre System model
I want to purchase in stock. They have advised that they can place an order for it but
it may not be delivered until after the promotion ends. Can I still redeem a bonus gift?
A: Yes you can, but only as long as you can post your completed claim before the last mail date for backorder claims which is 15/03/10. To still be eligible you must follow these steps:
1. It is very important to note that you must pay for your Blu-ray Home Theatre System in full during the promotional period.
2. You must complete your claim form online within 21 days of the purchase date on your receipt. The only information you cannot provide on the claim form is your serial number, as this is found on your Blu-ray Home Theatre System when it arrives at your home.
3. When you are filling out your claim form, please tick the ‘YES’ box when you are asked if your product is on backorder.
4. Remind your retailer that you require your Blu-ray Home Theatre System to be delivered in time to ensure you can finalise your claim in time for the backorder last mail date which is 15/03/10. Please discuss this with your retailer if you are concerned you will not be able to finalise your claim by this time. Panasonic does not take any responsibility for any claims received after this date.
5. Once your Blu-ray Home Theatre System arrives, return to the website and log back in to retrieve your saved claim form. Complete your claim form by inputting your serial number. Once complete, print out your claim form and mail in to the address below. Your claim paperwork must be received no later than last mail 15/03/10.

Mail to:
Panasonic Blu-ray Bonus Offer
PO Box 431,
Brookvale NSW 2100

Q: My retailer is delayed in sending my Panasonic Blu-ray Home Theatre System
and therefore I can’t retrieve the serial number. What can I do?
A: Please discuss the delivery date of your Blu-ray Home Theatre System with your retailer. Panasonic is not responsible for deliveries of Participating Products that are late, lost or stolen.

If you will not be able to finalise your claim within 21 days of purchase because your Blu-ray Home Theatre System has not been delivered, please submit a ‘backorder claim’. Follow these steps:

1. It is very important to note that you must pay for your Blu-ray Home Theatre System in full during the promotional period.
2. You must complete your claim form online within 21 days of the purchase date on your receipt. The only information you cannot provide on the claim form is your serial number, as this is found on your Blu-ray Home Theatre System when it arrives at your home.
3. When you are filling out your claim form, please tick the ‘YES’ box when you are asked if your product is on backorder.
4. Remind your retailer that you require your Blu-ray Home Theatre System to be delivered in time to ensure you can finalise your claim in time for the backorder last mail date which is 15/03/10. Please discuss this with your retailer if you are concerned you will not be able to finalise your claim by this time. Panasonic does not take any responsibility for any claims received after this date.
5. Once your Blu-ray Home Theatre System arrives, return to the website and log back in to retrieve your saved claim form. Complete your claim form by inputting your serial number. Once complete, print out your claim form and mail in to the address below. Your claim paperwork must be received no later than last mail 15/03/10.

Mail to:
Panasonic Blu-ray Bonus Offer
PO Box 431,
Brookvale NSW 2100

Q: I would prefer to keep my original receipt. Can I send a photocopy along with
my claim form?
A: We require the original receipt to validate your claim. Your claim cannot be validated if you have not included your original receipt.

Panasonic will return your original receipt to you when we post back your Quickflix voucher, however we do recommend you keep a photocopy of the receipt for your records.

Q: When will I receive my bonus gift?
A: We will validate your claim and post your Quickflix voucher within 28 days of receiving your claim form and the original purchase receipt in the post.  Please allow up to 2 weeks for your claim to be received and validated.

Q: How will my bonus gift be delivered?
A: Your Quickflix voucher will be delivered via Australia Post standard mail service.

Q: I registered online, how can I tell if my claim form and original purchase receipt
has been received?
A: Please allow up to 2 weeks from the date you posted your claim form for it to be received and validated. Please ensure you allow for higher volumes of mail being processed by Australia Post during the Christmas period and also allow for the numerous public holidays throughout the Christmas time.

If you return to the website and log back in you will see an update on the status of your claim. If 2 weeks have passed and your status has not been updated, please contact the Panasonic Blu-ray Bonus Offer Hotline on 132 600 between 9.00am - 5.30pm (AEST) Monday to Friday.

Q: I have forgotten my log in details. What do I do?
A: Your log in details will consist of your email address as the log in and a password created by yourself. If you have forgotten your password, please click on the ‘forgotten password’ section of log in page. Your password will then be emailed to you.

Q: What do I do if I haven’t received my bonus gift?
A: Panasonic are committed to delivering your Quickflix voucher within 28 days of receipt of your claim. Please log back in to this website to track the status of your claim.

Q: What time can I call the Panasonic Blu-ray Bonus Offer Hotline?
A: This line will be operational between 9.00am - 5.30pm (AEST) from Monday to Friday excluding public holidays.

Q: How do I redeem my 12 months Quickflix online Blu-ray & DVD rental voucher?
A: To redeem your voucher, simply go to www.quickflix.com.au/gift and enter your unique voucher code that appears on the back of the voucher, in the top right hand corner.  Then follow the prompts.

Q: What should I do if I have a problem with my 12 months Quickflix online movie rental?
A: If you have enquiry relating to the movie rental service provided by Quickflix, please contact the Quickflix Member Care on 1300 138 644.  Hours of operation are Monday to Friday 9:30am-7:30pm AEST, 6:30am-4:30pm AWST (excluding public holidays).  Alternatively, call the Panasonic Blu-ray Bonus Offer Hotline on 132 600 between 9.00am - 5.30pm (AEST) Monday to Friday.

Q: Am I eligible to claim the bonus gift if I lease, lay-by, rent or hire-purchase (or similar) a Panasonic Blu-ray Home Theatre System?
A: Commercial or business transactions, lay-by’s not paid in full by 01/02/10 and short term rental transaction contracts of less than 24 months are excluded from this offer.

Q: The details on my completed online claim form are incorrect.
How can I change them?
A: You may log back in and retrieve your form to update your details. If the website does not allow you to make these changes it is possible that your bonus gift is being prepared for dispatch, and your address label has possible already been printed. If you find you cannot update your details, please contact the Panasonic Blu-ray Bonus Offer Hotline on 132 600 between 9.00am - 5.30pm (AEST) Monday to Friday.

Q. How many claims can I lodge?
You can lodge up to a maximum of 3 claims per household.

Q. Any other questions?
A: Please contact the Panasonic Blu-ray Bonus Offer Hotline on 132 600 between 9.00am - 5.30pm (AEST) Monday to Friday.